PAYMENTS
For all orders, payment is due in full at the time of order. We are a small, self-made business and our products are made fresh at the time of your order. Payment must be made via Visa/Mastercard, Paypal, Money Orders, Cashier's Checks, Business or Personal Checks or Cash (if picking up order).
Some wholesale orders state that the shipping will be charged at the time of shipment, so you may well be charged for your order one day and shipping another. If you have a rush or need it there at a certain time, you MUST let us know so we can accomidate you, otherwise you can be assured that you will get your order in the specified turnaround time.
RETURNS FOR RETAIL ITEMS
Because of the delicate nature of our bath & body products, we do not accept returns on used items. If you think you would like to try samples before you buy, please email us at KristinesShower@aol.com for the sample packages we have available on all products.
RETURNS FOR WHOLESALE/PRIVATE LABEL ITEMS
*We do not accept returns on special order items*
You may return NEW, UNOPENED items by Kristine's Shower within 10 days of receipt for replacement or store credit ONLY. Due to the delicate nature of our product, we cannot accept returns on opened/used items.
Call 815.667.3499 or email KristinesShower@aol.com before returning any product. Any returns without personal contact will not be honored.
When shipping orders back, please make sure that you pack things as well as we ship them to you. We reserve the right to refuse returns and all decisions made by us are final.
We do not offer a return if you don't like the scent, color or container. We have product samples that you can special order before you make a purchase for a full size item, so please keep that in mind if you would like to try a new product first.
There will be a 25% restocking fee on ALL returns that meet the return criteria.
DAMAGED MERCHANDISE
Open and inspect the merchandise as soon as you get your delivery. We need to be notified IMMEDIATELY when there is damage to a shipment. We also require you to keep box, packing material & products intact so when the claim is filed, the inspector can come and take pictures or take the package back with them to the delivery facility.
All damages MUST be reported within 3 days of receipt. Any claims made after the 3rd day of receipt will not be honored.
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